How to Give a Free Membership

You may sometimes wish to grant memberships for free. Creating a one-time use Promo Code is the easiest way to provide a contact with a complimentary membership. This article will teach you how to waive fees for select members without cancelling or refunding any invoices!

Creating the Promo Code

1. To start, refer to this Knowledge Base article to learn how to create a Promo Code for Membership Fees.

2. When configuring your new Promo Code, consider which type of Membership Fee you are waiving. If you are signing someone up for the first time, select ‘Application Fee‘. If you want to grant a complementary renewal, select ‘Renewal Fee’.

Image showing where you can choose which type of Membership Fee you are waiving.

3. For ‘Discount Type’, you can either select ‘Fixed’ or ‘Percentage’. If you select ‘Fixed’, enter the exact dollar amount of the Membership Fee into the ‘Amount’ box below. If you select ‘Percentage’, enter 100.

Select either 'Fixed' or 'Percentage' next to 'Discount Type'. Enter the amount you are discounting in the box below.


It is safer to discount using ‘Fixed’ if your invoice will have multiple lines. Typically this does not matter for Membership Fees, so using ‘Percentage’ should also suffice here. Use caution if you ever wish to follow this method for an event ticket; when in doubt, use ‘Fixed’ and enter the exact dollar amount.

4. In the box next to ‘Limit Number of Uses’, enter ‘1’. Your promo code will now only work one time.

5. Configure the remaining options as necessary. Consult the Knowledge Base article linked in Step 1 if you need more information.

6. Click ‘Create Promo Code’ when you are satisfied.

This new Promo Code will grant one free membership. Be careful who you share the code with, and follow the rest of this tutorial to ensure that the complementary membership is assigned correctly.

Assigning Free Membership

You can send your new Promo Code to the contact whose membership will be free, and they can apply it on their payment screen. If you would prefer a more seamless experience for your contact, then complete the Membership Application or Membership Renewal manually as an administrator.

If your contact already has a Membership Invoice pending, skip to the ‘Waiving Existing Fees’ section of this article.

Manual Application

7. Follow this Knowledge Base Article to assign someone a membership as an administrator.

8. When you get to the payment screen, enter the Promo Code you have created. Click ‘Apply’. 

Image showing area to enter Promo Code on payment screen. Paste promo code in the box, then click the 'Apply' button.

9. You should see a message indicating that your Promo Code was applied successfully. Verify that the ‘Balance Due’ is $0.00, then click ‘Confirm’. 

Promo Code confirmation screen. Click 'Continue' if you are satisfied with the discount.

10. You have successfully passed the payment screen! Proceed through the Membership Application. The membership has been granted for free.

Manual Renewal

Consult this Knowledge Base article to access the manual renewal process, then perform Step 8 through Step 10 to grant a free renewal.

Waiving Existing Fees

Sometimes the contact will already have a pending invoice for their Membership Fee. For example, they could have indicated payment by cash or check. If you wish to grant a free membership for someone who already has a pending invoice, continue reading.

If your member has already paid by credit card, you can still offer them a discount by issuing a refund. Consult this Knowledge Base Article to learn how to refund a paid invoice to a contact’s credit card.

7. Impersonate the contact. Consult this Knowledge Base article if you are unfamiliar with the Impersonate process.

8. Click the ‘My Account’ button on the bar near the top of the page, then click ‘Invoices & Receipts’ from the drop-down menu that appears.

Image of 'My Account' -> 'Invoices & Receipts' when impersonating a contact.

9. Locate the pending Membership Fee you wish to waive, then click ‘Pay Now’. 

Click the 'Pay Now' button next to the invoice you wish to waive.

10. Enter the Promo Code you have created, then click ‘Apply’. 

Image showing the entry of a promo code. Click the 'Apply' button next to the Promo Code box you have filled to apply the discount.

11. Ensure that you are satisfied with the deductions, and that the ‘Balance Due’ is $0.00. Click ‘Confirm’ to process the invoice for free.

Promo Code confirmation screen. Click 'Continue' if you are satisfied with the discount.

12. The Membership Fee has been waived! The Receipt will mark it as ‘Complimentary’. 

Image of the invoice listed in the contact's 'Receipts'. It is marked as 'Complementary'.

Congratulations, you can now grant memberships for free!

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