This FAQ answers common Website Integration questions for Member365 administrators. Navigation and available options can vary by permissions and configuration.
How do I set Up a Vanity Domain With Member365?
When would I use this? Use this when you need to set Up a Vanity Domain With Member365. For example, a website administrator may need this answer to connect the organization's website to Member365 securely.
Setting up your Vanity Domain with Member365 is a simple process that requires a little back-and-forth between your organization and Member365’s success team. This article contains everything you need to see the process through without confusion!
View the complete step-by-step guide.
How do I set up WordPress Single Sign-On?
When would I use this? Use this when you need to set up WordPress Single Sign-On. For example, a website administrator may need this answer to connect the organization's website to Member365 securely.
Once configured, members can click a Login to WordPress button from the member portal and be securely directed into WordPress using their Member365 account.
- Log in to your Member365 admin panel.
- Select Add WordPress SSO .
- Enter your WordPress Site URL .
- Choose the default WordPress role for new users.
- Choose whether WordPress accounts should be created automatically when no matching email address exists.
- Confirm that Enable WordPress SSO is checked.
- Save the configuration.
View the complete step-by-step guide.
How does Member365 support PCI compliance?
When would I use this? Use this when assessing how Member365 processes card payments and what your organization must verify for PCI DSS.
Member365’s PCI guidance describes integration with PCI DSS compliant payment processors and encryption of card data in the payment flow. PCI DSS responsibility is shared across the parties that handle the transaction. Your organization should confirm its own checkout setup, processor status, card-data handling, and current compliance obligations with its payment provider and security team. Using an outsourced processor alone does not eliminate all merchant responsibilities.
PCI Security Standards Council guidance on outsourced processing
Which Member365 links should I place on our public website for applications and login?
When would I use this? Use this when your website team is adding Join and Member Login buttons before launch.
Direct answer: Member365 provides a public membership application link rather than an embeddable membership-signup widget. Add the link to a Join Now or Apply for Membership button on your public website.
Before you begin: Choose the membership category that each application button should open. Use the application link provided by the category configuration, rather than copying a browser URL from an application already in progress.
Steps in Member365:
- For each category, open Membership → Category Setup, select the category’s three-dot menu, and copy its Application Form Link.
- Put that link behind the corresponding public website application button and test it in a signed-out browser.
- Add your organization’s Member Portal login URL to the public website’s Login button.
- Test an application and its welcome email. After a person becomes a member, the welcome email provides their Member Portal access details; they can change the password after signing in.
Expected result: Applicants reach the correct Member365 application, and members have a separate route to sign in.
Test before going live: Use a private browser window and a test account for each category. Never share an in-progress application or renewal URL that is tied to someone’s session.
Troubleshooting: If an application link opens with an administrator’s information already filled in, the link was copied from an application or registration session while signed in. Replace it with the category’s Application Form Link, then test the replacement in a private browser window before updating the website.
How to Access the Membership Application Links · Online Integration with Member365
Why does an embedded Job Board show too much blank space?
When would I use this? Use this when the Job Board is embedded on an external website but a large empty area appears below the listings.
Direct answer: Use the complete Website Integration embed code supplied by Member365. Placing the public Job Board URL inside a custom iframe—especially one with a fixed height—can create unnecessary blank space.
Before you begin: Updating website HTML requires appropriate website access and familiarity with HTML. Ask your website administrator or developer to make the change if needed.
- From the Member365 Administrator Dashboard, open Modules → Jobs → Settings.
- Beside Website Integration, click View.
- Copy the complete HTML source code shown in the window.
- On the external website, replace the custom iframe or public-link embed with the complete Member365 code.
- Publish the website change and test the Job Board with several listing counts and on both desktop and mobile.
Expected result: The embedded Job Board displays using Member365’s intended integration code without the excess blank area caused by the custom fixed-height iframe.
Troubleshooting: If excess space remains after the complete code is installed, confirm that the website theme or page builder is not adding its own fixed height, minimum height, padding, or margins around the embed.
Access Website Integration Code for the Job Board
Why does an event appear in the Member Portal but not on our public website?
Direct answer: The Member Portal event calendar and the public website calendar use separate visibility and integration settings. The event must be enabled for the public event calendar, and the website must contain the Member365 public-calendar embed code.
Steps in Member365:
- Open Events → Manage Events and select the event.
- Open the Registration tab.
- Under Audience, enable Publish to public event calendar?. The toggle should be green.
- Open Configuration → Events → Setup → Embed Website Calendar.
- Select Calendar View or List View, then confirm that the generated HTML is the code embedded in the calendar area of your public website.
- Refresh the public website and check that the event appears.
Expected result: The enabled event appears in the Member365 public calendar embedded on your website.
Troubleshooting: If the public-calendar toggle is enabled and the website uses the current embed code, confirm that the website page is publishing the embed rather than a static event list, then contact Member365 Support with the event and public page links.
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