Event Tickets: Dates, Fees, and Penalties

Carlo Magdangal

June 08, 2021 15:50

You can configure Events in Member365 with a sophisticated workflow of fees. How do all the dates, options, and toggles work? Continue reading to find out.

Types of Ticket Fees

When you add a ticket to your Event, there are four possible fees. There is an Early Bird Fee, an Early Bird II Fee, a Regular Fee, and a Late Fee.

Image showing a ticket configuration window. We can see there is an Early Bird Fee, and Early Bird II Fee, a Regular Fee, and a Late Fee.

This Knowledge Base Article will give you a quick overview of the Dates under the Registration tab if you need any context moving forward here.

Early Bird Fee

Registrations between the Open Registration Date and the Early Bird Date are charged the Early Bird Fee.

Image indicating the Open Registration Date (March 1st) and Early Bird Date (March 8th) for an Event.

Having an Early Bird Date is optional.

Early Bird II Fee

Registrations between the Early Bird Date and the Early Bird II Date are charged the Early Bird II Fee.

Image showing the Early Bird Date (March 8th) and the Early Bird II Date (March 15th) for an Event.

Having an Early Bird II Date is optional.

Regular Fee

Registrations between the Early Bird II Date and the Late Registration Date are charged the Regular Fee.

Image showing an Early Bird II Date (March 15th) and a Late Registration Date (March 22nd) for an Event.

Both Early Bird Dates are optional, as is the Late Registration Date. You don’t need to specify them if you plan on charging a Regular Fee for all tickets.

Late Fee

Registrations between the Late Registration Date and the Close Registration Date are charged the Late Fee.

Image showing the Late Registration Date (March 22nd) and the Close Registration Date (March 31st) for an Event.

Having a Late Registration Date is optional.

Types of Penalty Fees

You can charge registrants penalty fees if they modify or withdraw their ticket after a given date. Modification Fees and Withdrawal Fees can both exist for your event, and they’re both optional.

Withdrawal Fee

If a registrant withdraws their ticket after the Withdrawal Penalty Date, they will be charged a Withdrawal Fee.

Image showing the Withdrawal Penalty Date for an Event.

The Withdraw Penalty Fee is specified under the ‘Penalty Fees’ header in the Tickets tab when editing an Event.

Image showing the 'Penalty Fees' header. Withdraw Penalty Date and Modification Penalty Date are seen. For each, there's an option to charge Per Ticket or Per Purchase.

Per Ticket: Each ticket withdrawn will incur the Withdraw Penalty Fee. If five tickets are withdrawn, the registrant will be charged the Withdraw Fee five times.
Per Purchase: The Withdraw Fee will incur once, no matter what. If the registrant only withdraws one of their tickets, they are charged the Withdraw Penalty Fee. If the registrant withdraws all of their tickets, they’re still only charged the withdraw fee once.

Modification Fee

If a registrant modifies their ticket after the Modification Penalty Date, they will be charged a Modification Fee.

Image showing a Modification Penalty Date for an Event.

The Modification Penalty Fee is specified under the ‘Penalty Fees’ header in the Tickets tab when editing an Event.

Image showing the 'Penalty Fees' header. Withdraw Penalty Date and Modification Penalty Date are seen. For each, there's an option to charge Per Ticket or Per Purchase.

Per Ticket: Each ticket modified will incur the Modification Penalty Fee. If five tickets are modified, the registrant will be charged the Modification Fee five times.
Per Purchase: The Modification Fee will incur once, no matter what. If the registrant only modifies one of their tickets, they are charged the Modification Penalty Fee. If the registrant modifies all of their tickets, they’re still only charged the withdraw fee once.

If you don’t want to charge penalty fees, leave the fields for the penalty dates blank.

Congratulations, you now know how each of the Ticket Fee Types are determined, how to configure each, and how to configure your penalty fees!