Event tickets allow you to offer and receive greater value from different types of event attendees. Providing customized access to different event activities and allows each attendee to engage with your event the way that they find best.
IMPORTANT NOTE: You must have a ticket on your event for registrants to have the option to register for your event.
Follow the steps below to create and customize as many event tickets as you’d like!
Accessing Event
1. From the Admin Dashboard, click 'Events' in the main menu. Find the event by typing its name into the search bar or finding it in the list, and then selecting its name or the pencil icon next to it.
2. This will brings you to the Events Management page. Find the event you want to edit by typing its name into the search bar or finding it in the list, and then selecting its name or the pencil icon next to it.
Creating an Event Ticket
4. Click the ‘Tickets‘ tab in the ‘Edit Event’ screen.
5. In the ‘Tickets‘ section, click ‘+ Add‘.
Configure Your Event Ticket
6. Name your ticket in the ‘Ticket Name’ field. This name is displayed to people registering.
7. Using each field thereafter, configure your ticket as you’d like. You can learn what each field does by scrolling over the grey question mark icon.
- Enable
- Allows users to select additional items to purchase or submit comments relating to dietary, accessibility, and other requirements. Meaning if you have workshops, meals, notes or addons that you want the ticket purchaser to be able to select when registering you need to click them to enable (they will appear blue if enable).
- Associated Form?
- If you have event forms configured through the Form Builder, you’ll see them listed here. Select this option if you need to collect form data for each ticket assigned to each individual. Leave it deselected if you only need the form presented once, regardless of how many tickets are being purchased
- Limits Tickets
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- Enable to specify a maximum number of tickets available for purchase. Once the Maximum is hit, no more tickets of this type can be purchased. If it is the only ticket for this event, the wait-list will come into effect when the ticket limit is reached.
- Email-only the first person in the wait-list?
- When this toggle is on only the first person on the wait-list will be emailed informing them that a ticket is available to purchase. After 24 hours if the first person does not register the last person on the waitlist will be emailed informing them that a ticket is available to purchase. After 24 hours if the last person does not register the second person on the waitlist will be emailed informing them that a ticket is available to purchase and so on until a ticket is purchased.
When off all contacts in the wait-list will be sent an email.
- When this toggle is on only the first person on the wait-list will be emailed informing them that a ticket is available to purchase. After 24 hours if the first person does not register the last person on the waitlist will be emailed informing them that a ticket is available to purchase. After 24 hours if the last person does not register the second person on the waitlist will be emailed informing them that a ticket is available to purchase and so on until a ticket is purchased.
- Limit Ticket to Purchaser?
- The option allows you to force the ticket to be assigned to the purchaser. They cannot assign the ticket to another user. Learn More: How to Limit Tickets for an Event
- Force Ticket Assignment?
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Forces users to assign their tickets to individuals before proceeding to checkout. Meaning they can not complete the registration until each ticket is assigned to an individual. (Note: This will help you know who will be attending your event and be able to print event badges with names).
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- Bypass Assign Ticket Modal
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This toggle only appears when an Event Form is assigned to the ticket and no additional options (workshops, meals, notes, or addons) are enabled. If there is a form attached to this ticket you can bypass the initial collection of contact information (first name, last name, email, organization, and job title) and the user will be presented the form questions only.
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- Collect Email in Assign Ticket Modal
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This toggle only appears when an Event Form is assigned to the ticket and no additional options (workshops, meals, notes, or addons) are enabled. When the toggle is green, emails will be collected when purchasing the ticket. When red, no emails will be collected.
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- Limit Purchase Quantity?
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This option allows you to limit the number of tickets each registrant can purchase.
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- Do Lapsed Members Receive Member Pricing?
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When toggled on a lapsed member will receive the member pricing for this ticket. If off they will receive the non-member pricing for this ticket.
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- Do Archived Members Receive Member Pricing?
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When toggled on an archived member will pay the member pricing. If off they will pay the non-member price.
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- Do Pending Members Receive Member Pricing?
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When toggled on a pending member will pay the member pricing. If off they will pay the non-member price.
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- Allow Non-Member Purchase?
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This option allows users without an Active Membership to purchase this ticket. If you choose the “By Category” Fee Structure and this is option is toggled on you can also provide a specific Non-Member price.
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- Ticket Prerequisites?
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Use this section to require that other tickets must be purchased before this one becomes available.
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7. Scroll down to configure your ticket fee structure by using the flat fee structure, or by Membership Category:
Setting Fee's By Flat Fees
- Selecting this will allow you to set a schedule of flat fees, including ‘Early Bird’, ‘Regular’, and ‘Late’ fees.
- The ‘available to’ section will allow you to restrict this ticket to different membership categories.
Setting Fee’s by Category
Filling in the fields in this section will allow you to offer different ticket prices based on a registrant’s membership category or non-member status.
10. After configuring your fee structure, click ‘+ Add‘ to save it.
Publish Your Ticket!
11. To save your work in progress, click ‘Save Draft’. To offer this event ticket to your members, click ‘Publish’.
IMPORTANT NOTE: That when you publish an event you are not able to unpublish. Pending your setting for the audience, it will appear to your members.
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