This article will provide you with the distinction between a refresh reminder email and a renewal reminder email.
Renewal Reminder Email
The renewal reminder email, as its name implies, automatically sends an email to remind the member to renew his/her membership. This can be configured on any day interval before the membership lapse date. The process on how to configure the renewal email reminder emails can be accessed here.
Refresh Reminder Email
The refresh reminder email is an email specifically for the lifetime membership category that automatically sends an email to remind the members to refresh or review their profile. Since lifetime membership does not renew, it is best practice to send a request to members to review their profile if their contact details are still current in the system.
The process on how to configure the refresh email reminder emails can be accessed here.
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