Streamline Your Feedback Process
Offering your users a channel separate from email means both you and your members have access to a customizable hotline free from other kinds of communication.
Administrators can create categories for user inquiries, and members can designate their inquiries as belonging to any of these categories, which means that your support staff can prioritize your inquiries more efficiently.
Save and Apply Standard Messages
You can create standard form messages that will be sent in response to particular categories of inquiry, which makes sure that your members feel listened to while you’re busy searching for an answer!
Access Feedback Quickly
Encouraging members to use this feature means that when you want to find out what you can do for your members, you’ll only have one place to look.
Built-In Record Keeping
The Inquiries system holds onto records of inquiries even after they’ve been resolved. Using this feature means all past feedback (and any solutions that might have worked for others!) is in easy reach whenever you receive a new inquiry.
We hope the Inquiries feature helps you communicate with your members and keep their experience a smooth one. To learn how to use this feature, click here to access our Getting Started Guide.