Internal Support Knowledge Article

Summary

Usually occuring during onboarding, there can be an issue where there is no Non-Member options for Event tickets. When editing a ticket, there is no where to give availability to Non-Members, and no options when going to register.

Requirements

• Access to the Database (MySQL Workbench)
• Access to client’s instance (CRM)

Solution

1. Login to Client’s instance using an administrator account.
2. Add a “Non-Member” Member Category under Organization Records. This is where the Event tickets are pulling the option from. This can be done via:
   CRM > Options – Configuration > Organization Records – Setup > Member Categories – Add > input “Non-Member” for English / French > Save Changes
   Note: there will most likely be no existing Member Categories.
3. From the Database, find the appropriate schema (i.e.: amplify_oavt).
4. Locate the ‘crm_organizationgroups’ table.
5. For the organizationGroupID that matches your “Non-Member” category (this may be the only row), set “isDefault” to 1.
6. Apply changes.